To change their personal info on their own, freelancers must use the Solar Staff website. You will need the phone number that you used to sign up.
If you don't have access to the phone number associated with your Solar Staff account:
For verified accounts: Reach out to Support via chat. You'll need a camera to re-verify your selfie, and after that our Support team will make the changes to your profile.
For unverified accounts: Changing contact details is possible only through a written request from a client. Ask your client to contact Support via chat and provide your new contact details. If you need to change your country or last name, you'll need to verify your account, and this info will change automatically.Changing phone number or email
Changing your email or phone number
1. Under Contact details, click Edit. A code will be sent to the phone number associated with your account. After entering the code, click Continue.
2. Enter the new phone number or new email address.
Double-check the data and click the blue check mark to confirm the change.
We will email you a code to verify your new email address. Enter the code and click Continue.
To confirm your new phone number, we'll send you an SMS code. Enter the code and click Continue.
After you enter the confirmation code, your phone number or email will change.
Phone number and email address are unique identifiers used to log in freelancers to their Solar Staff accounts. For this reason, changing both your email address and phone number at the same time is not possible. To do that, you'll most likely need to delete your account and sign up again.
Changing your country or residential address
If your account is unverified, you will need to complete the verification procedure to change your country or address. Following the successful verification of uploaded documents that confirm your new address, your profile will automatically be populated with the new info.
If your account is verified, you can change your country by re-verifying your residential address. Contact Support to reset the existing verified data.
Tips regarding documents for successful address verification:
The document must be in your name and specify the full address: city, street, house, apartment. If the document is not a passport or an ID card, then it must be issued no more than 6 months before the verification date. The document must have the seal or QR code of the issuing authority, or an authorized official's signature.
If you are using a page from your passport or an ID card, you may also need to upload a document to confirm your identity at the first step of verification.
To learn more, see Verification rules.
Changing your last name
If your account is unverified, you will need to complete the verification procedure to change your last name. Following the successful verification of uploaded documents, your profile will automatically be populated with the new info.
Important! You can't change your full name, because it is prohibited by the Terms of Use.
If your account is verified, please reach out to Support via chat. You will need to re-do the first step of verification, that is, confirm your identify by uploading a passport or ID card with the new last name. If you previously verified your residential address using a document with the old surname, then you would also need to re-verify the address using a document with the new surname.
If your account is verified and you just need your full name to be displayed in a different language, please contact Support via chat.
Changing your tax details
Your tax information is automatically reset when you change your country. Otherwise, you need to contact support to change your tax ID number.
To learn more, see Tax details in Solar Staff.
If you have any additional questions, contact Solar Staff support via online chat or at [email protected]. We’re always there to help!