Copy the payment reference from the invoice exactly as it appears
A few things to keep in mind:
Copy the payment reference (Payment details) from the invoice word for word – don’t rewrite or shorten any part of it.
If your bank limits how many characters you can enter in this field, the invoice number and the company name FLEXIS are the parts you must keep:
If the reference has errors or missing information, your payment may:
Not be linked to the right invoice.
Be held up for additional review.
Be sent back to you.
To avoid this, double-check the payment details before you send the transfer.
Give the payment time to be credited
Funds usually reach your balance within 5 banking business days from the day the invoice is paid.
What to do if the money still hasn’t arrived
If more than 5 banking business days have passed and you still don’t see the funds, your first step is to contact the bank that sent the payment. Only they have the full picture and can check:
The status of the SWIFT transfer and how correspondent banks are processing it.
The route the payment is taking and where the funds are at the moment.
Whether the transfer has been delayed or returned along the way.
If everything looks fine on the bank’s side, send us all the payment details along with the SWIFT MT103 document, which you can request from the bank.
Have questions? Contact Solar Staff support via online chat or email at [email protected].