This guide covers essential steps, features, and practical tips for topping up your company’s balance – helping you avoid errors and streamline your financial operations.
Important! Only account administrators and users with proper permissions can access balance top-up functions.
How to create a balance top-up invoice
Creating an invoice takes just two simple steps:
| Step 1: Click the “Top up” button in the left menu
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| Step 2: Enter the amount and click “Continue”
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If you make an error when creating an invoice, simply delete it by clicking the red cross next to the invoice number in the Statistics section. Creating an invoice carries no payment obligation.
Automatic top-up
For successful automatic balance top-ups, follow these essential requirements:
Copy the payment purpose exactly from the invoice – even a single extra space can prevent correct processing
Use only invoices created within the past 10 days
Create a separate invoice for each transfer – don’t use one invoice for multiple payments
If these conditions aren’t met, your balance will be updated manually on the next business day after we receive your payment.
Calculating amounts with Solar Staff fee
Basic calculation formula
Calculate your top-up amount with this formula:
Amount payable to contractor × Fee multiplier = Top-up amount excluding VAT
Where fee multiplier = 1 + fee percentage/100
Example:
RUB 1,000 (contractor payment) × 1.09 (tariff multiplier with 9% fee) = RUB 1,090 (top-up amount excluding VAT)
Important! You must specify exactly RUB 1,090 when creating your top-up invoice.
How to determine your fee multiplier
Your fee multiplier depends on your fee percentage in the Solar Staff system
Find your current fee percentage in the Company section or by contacting support
With a 6% fee rate, your fee multiplier = 1.06, with 7% = 1.07, and so on
Quick amount verification
Verify the total amount with fee directly in the interface:
Begin creating a task
At step 4, after entering the contractor amount, the system displays the total including fee
You don’t need to complete task creation – simply check the calculation and close the window.
Fee sharing option
When creating a task, the “Share 1% of fee with contractor” option:
Reduces the contractor’s payment by 1% from your specified amount
Decreases your Solar Staff fee by 1%
Have questions? Contact Solar Staff support via online chat or email at [email protected].