You can withdraw funds from your Solar Staff balance at any time, whether you want to transfer the full amount or just a portion of it.
Note: Withdrawal limits may apply depending on the amount, currency, and payment system. Please take a look at our guides on Countries and payouts and Limits and thresholds for details.
Withdrawals for freelancers
Step 1.
In the Finances section, select your balance and preferred withdrawal method. Enter the withdrawal amount and currency. Click Continue.
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Note: Once you’ve completed your first successful payout using a withdrawal method, you can enable Automatic withdrawals. This will send future payments directly to your specified card, wallet, or bank account. Make sure your withdrawal method currency matches your balance currency.
Step 2.
Click Withdraw to confirm the transaction.
Note: For withdrawals in a currency different from your balance, Solar Staff’s conversion rate at the time of withdrawal will apply.
Withdrawals for freelancers based in Russia
Starting from January 1, 2025 withdrawals are only possible in Russian rubles to Russian payment methods.
Tax status | In rubles | In the other currencies |
Individuals | Russian cards | N/A |
Self-employed | Russian cards | N/A |
Individual entrepreneurs | Individual entrepreneur's bank account in Russia | N/A |
Tracking withdrawal status
Find your withdrawal details in the Transactions table under Finances.
Select any withdrawal to view its details
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Payment processing time
Payout to a bank card or e-wallet is usually processed within six working days. In 90% of cases, bank cards and e-wallets are credited within a few minutes. Sometimes it takes longer if additional checks or technical failures happen.
Money transfer from the Solar Staff freelancer's account to a bank card goes through several financial institutions and represents a chain of payment transactions.
Scheme of money crediting to bank cards
Solar Staff => Partner Bank
Partner Bank => Correspondent Bank
Correspondent Bank => Solar Staff payment partner
Solar Staff payment partner => VISA, Mastercard, MIR IPS
VISA, Mastercard, MIR IPS => Card issuing bank
Card issuing bank => Recipient card
Payments to Russian Federation cards with personal income tax withholding
If the withdrawal of funds occurs at the junction of different rates of the progressive scale of personal income tax, the payment will consist of at least two transactions. In this case, the first transaction with the lowest rate will be processed first. Only after receiving a successful status for the first transaction, the second and subsequent transactions will be sent for crediting at the next rate. Thus, such payments can be credited within 12 business days.
Can I cancel a payment?
As Solar Staff works with external payment partners and banks, successful withdrawals cannot be canceled once initiated.
If a withdrawal fails, our partner will return the funds to your Solar Staff balance, and you’ll receive an email explaining the reason.
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Need help? Contact us through the chat in your Solar Staff account or email [email protected].