New in 2025
From January 1, 2025, all payments to bank cards, bank accounts, and e-wallets will require account verification, regardless of annual payment amount. Exception: payments to Russian individual entrepreneur accounts.
The verification process will identify your country, which determines your available withdrawal currencies and payment methods.
For contractors in Russia:
Please note that the self-employed and individual entrepreneurs in Russia are subject to special rules, see more here: Payments to the self-employed, Payments to individual entrepreneurs.
From January 1, 2025, payments will be available in rubles only, and only to Russian payment methods.
From January 1, 2025, income tax (NDFL) will be automatically withheld from all payments to personal bank cards. Learn more
For international contractors:
From January 1, 2025, payments will be available in EUR or USD only, and only to non-Russian payment methods.
You can withdraw funds from your Solar Staff balance at any time, whether you want to transfer the full amount or just a portion of it.
Navigate to Finances and follow the instructions for your country of residence:
Note: Withdrawal limits may apply depending on the amount, currency, and payment system. Please take a look at our guides on Countries and payouts and Limits and thresholds for details.
Withdrawals for freelancers in countries other than Russia
Step 1.
In the Finances section, select your balance and preferred withdrawal method. Enter the withdrawal amount and currency (see Currencies and payouts for available options). Click Continue.
|
Note: Once you’ve completed your first successful payout using a withdrawal method, you can enable Automatic withdrawals. This will send future payments directly to your specified card, wallet, or bank account. Make sure your withdrawal method currency matches your balance currency.
Step 2.
Click Withdraw to confirm the transaction.
Note: For withdrawals in a currency different from your balance, Solar Staff’s conversion rate at the time of withdrawal will apply. See Currencies and payouts for currency availability by withdrawal method.
Withdrawals for freelancers based in Russia
Starting from January 1, 2025 withdrawals are only possible in Russian rubles to Russian payment methods.
Tax status | In rubles | In the other currencies |
Individuals | Russian cards | N/A |
Self-employed | Russian cards | N/A |
Individual entrepreneurs | Individual entrepreneur's bank account in Russia | N/A |
Tracking withdrawal status
Find your withdrawal details in the Transactions table under Finances.
Select any withdrawal to view its details
|
Payment processing time
Each withdrawal passes through three stages: our payment partner, the payment system, and your bank. Any of these parties may need to verify the transaction or request additional information.
Standard processing time is 6 business days. Card and e-wallet transfers typically process faster, while bank transfers may take 10 or more business days.
Can I cancel a payment?
As Solar Staff works with external payment partners and banks, successful withdrawals cannot be canceled once initiated.
If a withdrawal fails, our partner will return the funds to your Solar Staff balance, and you’ll receive an email explaining the reason.
Useful related articles:
Need help? Contact us through the chat in your Solar Staff account or email [email protected].