You can withdraw funds from your Solar Staff balance at any time, whether you want to transfer the full amount or just a portion of it.
Navigate to Finances and follow the instructions for your country of residence:
Note: Withdrawal limits may apply depending on the amount, currency, and payment system. Please take a look at our guides on Countries and payouts and Limits and thresholds for details.
Withdrawals for freelancers in countries other than Russia
Step 1.
In the Finances section, select your balance and preferred withdrawal method. Enter the withdrawal amount and currency (see Currencies and payouts for available options). Click Continue.
|
Note: Once you’ve completed your first successful payout using a withdrawal method, you can enable Automatic withdrawals. This will send future payments directly to your specified card, wallet, or bank account. Make sure your withdrawal method currency matches your balance currency.
Step 2.
Click Withdraw to confirm the transaction.
|
Note: For withdrawals in a currency different from your balance, Solar Staff’s conversion rate at the time of withdrawal will apply. See Currencies and payouts for currency availability by withdrawal method.
Withdrawals for freelancers based in Russia
Your withdrawal options depend on your tasks’ jurisdiction:
GK jurisdiction: Payouts in rubles to Russian withdrawal methods only
EU jurisdiction: Available methods vary by tax status (see table):
Tax status | In rubles | In the other currencies |
Individuals | Russian-issued cards | non-Russian cards |
Self-employed | Russian cards | n/a |
Individual entrepreneurs | Individual entrepreneur's bank account in Russia | n/a |
For more information about jurisdictions and withdrawal methods, see our article.
Tracking withdrawal status
Find your withdrawal details in the Transactions table under Finances.
Select any withdrawal to view its details
|
Payment processing time
Each withdrawal passes through three stages: our payment partner, the payment system, and your bank. Any of these parties may need to verify the transaction or request additional information.
Standard processing time is 6 business days. Card and e-wallet transfers typically process faster, while bank transfers may take 10 or more business days.
Can I cancel a payment?
As Solar Staff works with external payment partners and banks, successful withdrawals cannot be canceled once initiated.
If a withdrawal fails, our partner will return the funds to your Solar Staff balance, and you’ll receive an email explaining the reason.
Useful related articles:
Need help? Contact us through the chat in your Solar Staff account or email [email protected].