Payout to a bank card or e-wallet is usually processed within six working days. In 90% of cases, bank cards and e-wallets are credited within a few minutes. Sometimes it takes longer if additional checks or technical failures happen.
Money transfer from the Solar Staff freelancer's account to a bank card goes through several financial institutions and represents a chain of payment transactions.
Scheme of money crediting to bank cards
Solar Staff => Partner Bank
Partner Bank => Correspondent Bank
Correspondent Bank => Solar Staff payment partner
Solar Staff payment partner => VISA, Mastercard, MIR IPS
VISA, Mastercard, MIR IPS => Card issuing bank
Card issuing bank => Recipient card
Why might crediting a bank card take longer than usual?
Delays of up to six working days in crediting a bank card may happen in the following cases:
Since money passes through a chain of payment transactions between several financial institutions, each step of the flow allows a card payment to be processed within one day.
Payments are often manually checked at any stage due to anti-money laundering and counter-terrorism measures adopted among international financial institutions.
Sometimes a bank or payment system needs additional information on the payment and may request proof to confirm the origin of the money. Solar Staff on their behalf provides the requested data or documents without involving the freelancer who initiated a withdrawal.
Rarely, banks or payment systems request additional personal data of a freelancer, such as residence address or passport data. The process of a freelancer's verification can also affect the terms of crediting.
Since the payments are processed using IT technology, temporary technical failures may occur at any stage of the process.
The chain involves banks and payment partners in different countries around the world. The speed of payment processing depends on the country, taking into account the time difference and the schedules of banks and partners on holidays and weekends.
Payments to Russian Federation cards with personal income tax withholding
If the withdrawal of funds occurs at the junction of different rates of the progressive scale of personal income tax, the payment will consist of at least two transactions. In this case, the first transaction with the lowest rate will be processed first. Only after receiving a successful status for the first transaction, the second and subsequent transactions will be sent for crediting at the next rate. Thus, such payments can be credited within 12 business days.
Transfer to bank accounts and e-wallets
The speed of crediting funds to the contractor's bank account may vary from 6 to 10 business days, depending on the recipient bank's country and the bank's technological capabilities.
The scheme of movement of funds from the personal account of the Solar Staff performer to the e-wallet account is a little shorter, therefore, more often than not, money arrives instantly, although in this chain technical failures may occur on the side of some participants in the process and then in fact the payment may be processed within 6 working days.
If crediting of a card or e-wallet is delayed for more than six business days, contact us via online chat or send a message to [email protected]. Please be informed that you are requested to attach a bank or e-wallet statement for the period from the date of withdrawal up to the date of contacting us.