Here’s how secure transactions work when funds are held in escrow at the moment you accept a task.
Important task approval guidelines
When your contractor delivers completed work, you have 15 calendar days to review it and either approve or request revisions with your feedback.
No action during this period? The system automatically accepts the work.
After acceptance, you can proceed with payment. Remember: if you don’t pay within 7 days of acceptance (including automatic acceptance), the system automatically charges funds on the 8th day.
Need to modify a task already accepted by a contractor? You’ll need their agreement. Track approval status in the system – look for the “Change approval” status:
Tasks with “New” status (not yet accepted by contractors) can be modified without approvals:
If a contractor questions or disputes a task, they can open a dispute and provide comments, changing the status to “Dispute in progress”:
View dispute details by clicking the task number, then suggest your adjustments:
Can’t reach agreement? Contact [email protected] for mediation and resolution assistance.
Understanding deadline rules and options
Deadlines are critical in secure transactions:
When a deadline arrives, the task automatically returns for your decision. You can either cancel it or extend the timeline – by hours or days, depending on your agreement with the contractor.
Canceling a task for missed deadlines doesn’t require contractor consent. After cancellation, status changes to “Rejected by client”:
Important note: Automatic payment only applies to tasks with “Client review” and “Pending payment” statuses. Regular monitoring helps you avoid paying for substandard or incomplete work.
More questions? We’re here to help! Chat with us online or email [email protected].