Account verification helps us confirm your identity and address details. Want to learn more about why verification matters? Check out our guide on verification basics.
Basic rules
According to the Solar Staff Terms of Use, the freelancer account must be registered specifically to the person who actually performs tasks as a subcontractor. The verification process serves to check if the freelancer's account is unique. Using one account, the freelancer can work with an unlimited number of clients.
A few key points to remember:
You can work with as many clients as you’d like through a single account
Creating multiple accounts will result in automatic verification rejection
If you have a valid reason for needing a second account, just let us know through the support chat or at [email protected]
Make sure you’re not using a VPN during the verification process
The verification process will identify your country, which determines your available withdrawal currencies and payment methods.
Three verification steps
To start, head to your Profile page by clicking your name. Navigate to the “Personal details” tab and click “Get verified.”
If your documents meet all requirements, the whole process typically takes 20 minutes or less.
Important: Be sure to check the specific document requirements for your country (Armenia, Belarus, Brazil, Georgia, India, Indonesia, Kazakhstan, Mexico, Russia, Serbia, Turkey, Uzbekistan, Ukraine).
In your account, go to the Profile page by clicking your name. On the “Personal details” tab, click “Get verified". Next, just follow the instructions. If your documents are in order, the verification process should take no longer than 20 minutes.
STEP 1 | STEP 2 | STEP 3 |
 | 
|  |
Identity verification | Online selfie | Address verification* |
Choose one of these documents to verify your identity: passport, international passport, ID card, residence permit, or driver’s license (note: driver’s licenses aren’t accepted for Russia-based freelancers). Learn more | Complete a quick liveness check using your webcam in real-time. Learn more | Upload a document showing your address that includes either your full name or matches the ID document details from step 1. Learn more |
*Russia-based freelancers using a browser only need to complete the first two steps.
Document requirements
When preparing your documents, please ensure:
The document is valid and issued in your name
You’re uploading photos of original documents (not copies)
All four corners are clearly visible in the photo
No information is obscured by hands or objects
Photos haven’t been edited or scanned
Both sides are included for double-sided documents
Files are under 50 MB
Files are in JPEG, JPG, PNG, or PDF format
Documents are free from any alterations or corrections
Detailed instructions for each step
Step 1: Identity verification
For step one, you can use any of these documents:
Identity card
Passport
International passport
Residence permit
Driver’s license (except for Russia-based freelancers)
Pro tip: If your passport includes a registration stamp, you can use it for both step 1 and step 3.
Step 2: Liveness check
1. Click Start
2. If your webcam isn’t detected, adjust your browser settings
3. Center your face within the oval frame
4. Follow the on-screen instructions
5. Click Next step once complete
Note: The system will automatically reject any attempts to use photos or objects instead of a live face.
Step 3: Address verification
Your address document must include:
Your full name
Current residential address
Official mark (logo, QR code, organization’s stamp, or representative’s signature)
Issue date (within the last 6 months)
Important document guidelines:
Only machine-printed documents are accepted (not handwritten)
Documents must be in English, Russian, or your national language
Paper documents should be uploaded as photos (JPG, JPEG, PNG)
Electronic documents should keep their original format (PDF)
Acceptable address verification documents
Banking documents (card/account statements, mortgage applications with bank stamps)
Utility bills
Service contracts (internet, TV, phone)
Valid rental agreements
Residence permits
ID cards
Government services portal documents
Tax authority documents
Pension fund documents
How to upload your registration page
Make sure the document series and number are visible – if needed, fold the page to show this information from another page
For registration stamps at the bottom of the page, include a photo of the next page to show there are no newer entries
Registration must be current at verification time
If you used a different document in step one (like an international passport), for address verification you should:
Photograph the registration address page
Photograph the main spread showing your photo and name
Upload these photos in this order
Remember, you can also use any other document from our accepted list above.
Language requirements
We can’t process documents in these languages: Amharic, Bengali, Burmese, Dari, Divehi, Farsi, Khmer (Cambodian), Kinyarwanda, Lao, Mongolian, Nepali, Sinhalese, Hindi, and Urdu.
If your documents are in any of these languages, please provide a notarized English or Russian translation along with the original document.
Completing verification
After uploading everything, click Next step. Our system will run an automatic check that takes a few minutes. You’ll see a completion notice when finished, and your account status will update.
If verification isn’t successful, you’ll find next steps on your Personal details page.
Verification specifics by country:
Armenia
Belarus
Belarusian passport registration pages don’t show document series and numbers. When photographing this page, fold it or an adjacent page to show the passport’s MRZ code (the two bottom lines on the main spread) while keeping the registration address clearly visible.
Brazil
Georgia
India
Indonesia
Kazakhstan
Mexico
Russia
Serbia
Turkey
Uzbekistan
Ukraine
For step one, please upload all pages of your internal passport that show your photo, full name (surname, first name, and patronymic), and passport issuance details (place and date).
Support
Need help? Reach out through the support chat in your account or email us at [email protected]